About Vodafone NPS
Vodafone NPS provides instant and direct access to Vodafone customer feedback (for authorized users). Using the simple interface you can: - See survey scores and read customer comments - Create your own scorecards to...
Vodafone NPS provides instant and direct access to Vodafone customer feedback (for authorized users). Using the simple interface you can:
- See survey scores and read customer comments
- Create your own scorecards to track TNPS and First Time Fix
- See a ranking of organisational units relevant to you
- Filter results by search term, organisational level, alert type, time period, and customer segment
- Forward responses by email to colleagues
- Call back customers and record call results
- Close/reopen alerts
The Vodafone NPS programme
- Tracks TNPS (Touchpoint Net Promoter Score) globally, reflecting the feedback we get from our customers right after they have contact with us.
- Covers all interaction touch points: in store, on the phone, with a technician, online or through the My Vodafone app.
- Provides immediate real-time customer feedback on how we’re doing, across our business, thousands of times every day.
Understanding scores and comments
- Customers are invited to rate their experience in a very short survey by SMS, IVR or email right after they have been in contact with us through any touchpoint.
- We ask customers how likely they are to recommend Vodafone based on their experience, on a scale from 0 to 10.
- These responses are used to calculate Net Promoter Score for that touchpoint.
- No matter the number, with Vodafone NPS our focus is on improving the score which tells us that we are doing better and better in the eyes of our customers.
- Customers can also leave comments in their own words, good or bad.
- Through Vodafone NPS we also ask if we fixed the issue, showing how well we’re performing on our Ask Once promise.
Previous Versions
Here you can find the changelog of Vodafone NPS since it was posted on our website on 2016-10-03 13:37:00.
The latest version is 3.17.7 and it was updated on 2024-04-22 12:25:27. See below the changes in each version.
Vodafone NPS version 3.17.7
Updated At: 2024-04-02
Changes: While we're hard at work behind the scenes, adding new features and enhancing your app experience, we're excited to introduce our new name -- "Vodafone NPS"
Vodafone NPS version 3.17.6
Updated At: 2024-03-20
Changes: We've been hard at work adding many powerful new features and improvements to the app.
Some highlights in this version include the capability to display more tabs, reorder the navigation tabs, next-generation UI, new guided training bubbles, bug fixes, and performance improvements.
Vodafone NPS version 3.15.3
Updated At: 2022-10-12
Changes: We update the VF Heartbeat app regularly to make it faster and more stable for you. In this release we updated the following:
Email forwarding improved
Added support to download attachments to responses
Medallia Video improvements
Vodafone NPS version 3.14.1
Updated At: 2022-02-28
Changes: Bug fixes & Font updates
Vodafone NPS version 3.9.3
Updated At: 2020-11-16
Changes: Adding support for role-based dashboards and user-customizable scorecards
Vodafone NPS version 2.17.25
Updated At: 2020-02-24
Changes: Security Updates
Vodafone NPS version
Updated At: 2019-04-25
Changes: Bug fixes
Vodafone NPS version 2.13.2
Updated At: 2016-09-14
Changes: 2.13.2
Disclaimer
Official Google Play Link
We do not host Vodafone NPS on our servers. We did not scan it for viruses, adware, spyware or other type of malware. This app is hosted by Google and passed their terms and conditions to be listed there. We recommend caution when installing it.
The Google Play link for Vodafone NPS is provided to you by apps112.com without any warranties, representations or guarantees of any kind, so access it at your own risk.
If you have questions regarding this particular app contact the publisher directly. For questions about the functionalities of apps112.com contact us.
